Our 30-Day Customer Guarantee

GuaranteeWe want you to ride and feel the amazing difference as so many of our customers talk about. We don’t want you to doubt and feel our 95% shock absorption!

Should you decide not to keep your ThinLine you are responsible for the return shipping costs, but 100% of your purchase price will be refunded.  Return policy can be found here.


Our Warranty

warrantyAt ThinLine, we stand by our products.  They are all crafted with care and precision to give you the best products possible!  We will support your product against defects in material and workmanship under normal use and maintenance for the duration of your warranty.

    • All ThinLine Pads come with a 1-year warranty as standard. ThinLine products are very durable.


  • Our muzzles come with a warranty of 90 days if your horse might have broken the muzzle by accident. This way we give you an extra discount in a form of a coupon to order a new muzzle. As it is the most horse friendly and flexible muzzle, preventing teeth damage and skin-rubbing, please do make sure your horse has the least chance to get caught upon something in the field as our muzzles do not break by regular eating or using waterers. Due to the more intense environment and wear and tear it can withstand, it’s absolutely the best flexible muzzle for your horse to prevent any injury compared to all others.


If (and it’s a big bad “IF” that we don’t believe it will happen!) you need to claim on the warranty, processing a claim is easy.

  • Your proof of purchase
  • Photographs of any faulty parts

Our first priority is to help you enjoying your ride. If you experience any problems please send us an email so we can see what we can do for you! Contact us here. So this way we can send you a warranty form to start the replacement if needed!


Care for your ThinLine Product

Horse Tack Care InstructionsBelow you can find the basic steps to aid your ThinLine product to longevity.  We devided per type of product.  Please read those carefully and if you have any questions on this let us know via our contact page.  Enjoy!


Care Instructions for ThinLine Pads

Basic Pads and Ultra ThinLine Pads do not require washing. If you choose to wash, we recommend baby wipes. You can hose off or machine wash (in a front loader, cold water, no dryer). White pads may be bleached. Please keep ThinLine basic pads away from chemicals such as Show Sheen, oils or leather conditioner.


Care Instructions for Muzzles

Our Muzzles are easy to clean.  First, you can place the horse muzzle in a net washing bag and wash it on cold water with detergent and a teaspoon of bleach.  Second, more extended clean, stick it in a bucket with dish soap and a cap full of bleach.


Care Instructions for Sheepskin Pads and Products

Our sheepskin pads are made with 100% medical grade merino wool, we use real sheepskin on a full leather hide, not fleece, no synthetics. Organic tanning is used. Please follow care instructions carefully to support durability and to ensure your product stays under warranty.

Regular maintenance:

Dry between rides. Place the pad sheepskin face up in a cool environment, in humid climates use a fan to blow over the pad. Once the pad is dry, lightly brush it with a pet brush to help to keep the wool fluffy and resilient for the next ride.


Sheepskin saddle pads are best washed by hand in cold water using Eucalan. You may machine wash (although hand wash is preferred) in a front loader, no agitators against the pad, gentle wash cycle, cold. Remove excess water in the pad by squeezing the water out or placing in your washing machine on the spin cycle. Please do not use Melp!  

Fill washing machine (or bathtub for really large items) with water, then add Eucalan. Soak for 1 hour squeezing soap and water through item from time to time. If the item is really dirty you may need to repeat the process. Squeeze or use the spin cycle to remove excess water and lay over a rack or rail to dry, keep out of the sun and away from direct heat and dryers.


Full Sheepskin Pads may take 2-3 days to dry. Sheepskin trim items should be good to go in a day. The ThinLine shim may slow drying time, we recommend placing absorbent products such as paper towels or shami’s such as sham wow inside the pocket. Do not brush, pull or overly stretch the sheepskin hide when wet.

You can use Scotch Guard the rolls to keep them clean and extend washing cycles.


Care Instructions for Cotton Comfort Pads

Our Cotton Comfort Pads can be put in Machine wash in a front loader with cold water and a mild detergent using the gentle cycle. White pads can be bleached. Hang dry.


Care Instructions for Western Felt Saddle Pads

Our Western felt saddle pads have a high percentage of wool content, we do not recommend machine washing or using hot water to clean, or heat to dry as such methods can cause shrinkage.  To hand wash, use a soft cloth/sponge, a mild shampoo or detergent free soap (such as Woolite or EZ All), and tepid water. Work up a small lather on soiled area then rinse with clean water. Place your pad in a well-ventilated area for efficient air drying.

We also recommend brushing your pad with a curry brush. This will dislodge hair, dirt and sweat to prolong the usefulness of your pad.


Care Instructions for Horse Boots

Plastic or synthetic boots (schooling, sport, splint, Cobra and bell boots) can be hosed or sponged off with water, or with ThinLine cleaners. The Cobra (SMB) boots can be machine washed in a front loader using a mild detergent. Hang dry all boots.

For leather boots (jumper and skid boots), we recommend using mild cleaners as they are completely safe for the ThinLine foam material and do an excellent job of cleaning leather. To condition the leather, we recommend using a paste-like conditioner so you have more control of where it is applied and can avoid saturating the ThinLine foam. One of the best things about ThinLine boots is their easy care. They do not retain water so after a simple hosing, they are ready to go back on any horse.


Care Instructions for Girths, Cinches, and Tack:

We recommend the use mild cleaners for these products as they have been tested and are completely safe for the ThinLine foam lining and do an excellent job of cleaning the leather. For conditioning the leather, we recommend using a paste conditioner to control the application. Our girths are so easy to care for it requires just a simple wipe or hosing.