• ThinLine ships the best way to get you your purchases faster and easier.  Orders generally will ship the same day or the next business day from your order date.
    • Delivery times are for Europe 2-5 business days, Norway, Switzerland and Iceland can take a little longer due to border delay.
    • You will receive a tracking details via email when you make your on-line purchase.
    • ThinLine Europe ships within whole Europe nearby the lovely Bruges, Belgium For the EEA countries Liechtenstein, Norway and Switzerland no VAT is calculated on the website because this is payable in the country of delivery.  ThinLine is therefor not responsible for customs and duties countries charge to import merchandise.  This is equal to the VAT not payed directly on the website.
    • We are available by phone 9-5 Monday to Friday if you need any assistance. 
      Phonenumber: +32 484 70 01 55 or via our contactpage.


Refund Policy

    • We encourage you to use your ThinLine product before deciding to return it. It may still be returned slightly used.  Any doubts?  Send us a message!  We’re happy to help!
    • All ThinLine products come with a 30 day no hassle refund.
    • All ThinLine Pads come with a one year warranty if cared for properly.
    • Our Muzzles come with a 90-day limited warranty due to its more intense environment and wear it can endure. It is hands down the best flexible product for your horses teeth and skin compared to any other.
    • See our Care Instructions for more details.
    • Refund applies to all products except Closeouts or discontinued products.
    • Return Policy can be found here.
    • Please keep tracking details for  your return. ThinLine is not responsible for packages lost.
    • Customer is responsible for return shipping fees.  Products returned must have a copy of receipt in package. Original shipping charges are not refunded when a product is returned.
      Refund applies for all products except Closeouts or discontinued products.



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